Twilio spoke: TwiML parameter?

[Community Alums]

I'm exploring ways to use Twilio to send automated / pre-made voice messages to users (e.g. notifying them of a high priority incident). I saw Twilio's api at https://www.twilio.com/docs/voice/tutorials/how-to-make-outbound-phone-calls-node-js and it looks like a voice message could either be created via a twiml or url parameter.

From Twilio API page:

However, in Flow Designer, the Twilio spoke's Make a Call Without Recording action only has TwiMl instructions URL as a parameter:

Question: Does the Twilio spoke support sending the twiml value itself (i.e. '<Response><Say>This</Say></Response>') instead of a URL that results in a twiml?

If not, is there a way to generate an SN url so that it returns an XML that I can customize?

[Community Alums · Accepted solution]

I found the answer to this.

TwiML Instructions URL does not support the twiml value itself (e.g. '<Response><Say>Say this sentence</Say></Response>').

However, it can use a servicenow sys_attachment URL in the following format:

https://{your instance}.service-now.com/sys_attachment.do?sys_id={the attachment's sys_id}

When you view an attachment, the URL might come with additional parameters after the sys_id, so you just need to remove those

[JLeong]

Hi Ethan,

Could you please shed some light on Twilio?

Just like you, we are using the Twilio spoke - "Make a call without recording". We need to be able to get a response whether the recipient hangs up, answers the call, or press1. We are new with integration hub and Twilio, any help is appreciated.

Thank you!

[KashishGarg]

Hi JLeong,

Could you please help me with setting up Twilio spoke?

We are using the Twilio spoke - "Make a call without recording". We need to be able to get a response whether the recipient hangs up, answers the call, or it was answered by human or machine. We are new with integration and Twilio, any help is appreciated.

Thank you!