Need to trgger notification

[Arun Priya]

Hi ,

I need to send a notification to the "assigned to" person when any changes are done in Sc_task. I have tried using Email notification when it is updated and gave the condition as when the "additional comment changes.it needs to trigger to the assigned to.
But this doesn't work. Do anyone have idea on this?

[RaghavSh]

Did you select assigned_to in "who will receive" tab on the notification record? 

can you share the screenshot of same?

[Ankur Bawiskar]

@Arun Priya 

Share screenshot of Who will receive tab.

Also things to check

1) the assigned to user should be active and not locked out

2) that user should have notification preferences enabled in Next Experience

3) that user should have email field populated in sys_user record

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Arun Priya]

Hi ,

Attaching the screenshot of who will recieve.

[RaghavSh]

Your configuration seems correct.

Did you check in "sys_email" table for logs after adding the additional comments? The "type" field on this table will give you info incase your emial is being triggered but not being sent to user.

your assigned to should have valid email as well

[Ankur Bawiskar]

@Arun Priya 

it should work fine.

Did you check my other points?

1) the assigned to user should be active and not locked out

2) that user should have notification preferences enabled in Next Experience

3) that user should have email field populated in sys_user record

Try adding your user profile in Who will receive and see if it works

If my response helped please mark it correct and close the thread so that it benefits future readers.