Neen to write the inbound email for Rejeact the approval

[PRAGHATIESH S]

I created one problem task that will be assigned to service manager. After that will tigger the approval and rejection email. If it rejected, again that problem task will trigger the email to problem assigned to. Can any one help me corecting the bewlo code. 

I created inbound email action on problem_task table.

(function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {

    // Implement email action here

    if (current.state == '151') // new state

    {

        if (email.subject.indexOf("approve") >= 0) {

            current.state = '157'; // complete state

            current.close_notes = 'As a service owner, I approve this request';

            current.close_code = 'completed'; //approve

            current.due_date = gs.nowDateTime();

            current.update();

        } else if (email.subject.indexOf("reject") >= 0) {

        }

    }

})(current, event, email, logger, classifier);

[Sarika S Nair1 · Accepted solution]

Hi @PRAGHATIESH S  

1.Go to event registry and create a new event.

2.Then create one Notification with When to send as event fired and choose the event which you created 

3.Trigger it using gs.eventQueue('eventname',current,parm1,parm2);  in your else if condition