New button not visible on incident task table

[srinidhimun]

Hi All,

New button not visible on incident task table even though user having ITIL role, this is happening for few users.

let me what could be the reason?

Thanks,

Srinidhi M.

[ChallaR]

Hi @srinidhimun ,

Please find the below steps for trouble shooting -

Check UI Action Visibility Conditions

• Go to System Definition > UI Actions.
• Search for the "New" button on the sc_task or incident_task table.
• Review the Condition field:
  • Ensure it doesn’t restrict visibility based on roles, groups, or user-specific logic.

Like this -

gs.hasRole('itil')

2-ACLs (Access Control Rules)

• Go to System Security > Access Control (ACL).
• Check ACLs for:
  • incident_task or sc_task table
  • Create operation
• Ensure the ACLs allow users with the ITIL role to create records.
• If ACLs use scripts, verify that they don’t restrict based on user-specific attributes.

3-Form Layout or View Restrictions

• Go to Form Layout for the incident_task table.
• Check if the view being used hides the "New" button.
• Try switching to the Default view and see if the button appears.

4-Client Scripts or UI Policies

• Check for Client Scripts or UI Policies on the form that might hide the button.

g_form.setVisible('new_button', false);

5-  Check List Control on the List and see if any script is added in Omit New Condition script.

Thanks,

Rithika.ch

[srinidhimun]

Hello @ChallaR ,

Thanks for the reply, i have all the things user has all those things which are mentioned.

Thanks.

[srinidhimun]

Hello @Ankur Bawiskar @ChallaR @palanikumar ,

User qualifies all the things but still user unable to see the button.

Thanks.