New button not visible on list view

SaurabhV · ‎10-24-2024

Hello All!
I am having a problem in which I am not able to see the "New" button on the list view of any table, however it is visible if I am opening the list of records on home page/same tab.
I have checked the list control, UI actions for the same there seems to be no issue found in UI action or List control version- Xanadu patch-2 .
Thanks in advance!

Dr Atul G- LNG · ‎10-24-2024

Hi @SaurabhV

Look like Patch 2 is not a stable one, this can be due to patch only . You can check the ACL which causing the issue. If it is PDI better take a lower version and if it is client instance log a suppport case.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

Dr Atul G- LNG · ‎10-24-2024

Hi @SaurabhV

Look like Patch 2 is not a stable one, this can be due to patch only . You can check the ACL which causing the issue. If it is PDI better take a lower version and if it is client instance log a suppport case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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SaurabhV · ‎11-10-2024

If that's the case then there should be "New" button visible for "Washington DC" version but it is not as I have taken the "Washington DC" version still the button is not visible, any UI action or ACL you know that might be causing this?
Thanks in advanced!