New developer instance certificate expired

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chris_roses
Tera Contributor

‎07-30-2025 07:46 AM

 

Hello everyone, today I deployed a ServiceNow instance for developers and the certificate is expired. Is there anything I can do to fix this?

 

chris_roses_0-1753886602501.png


 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-30-2025 08:34 AM

Hi @chris_roses 

 

It’s a known issue for today. You can either wait or release the PDI and take a new one.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Alok Gupta5
Tera Guru
Tera Guru

‎07-30-2025 08:30 AM

Hello,

 

There is only one way  that is below.

you'll typically need to generate a new Certificate Signing Request (CSR), obtain a new certificate from a Certificate Authority (CA), and then install it on your server or instance.

 

Regards,
Alok Gupta

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Alok Gupta5

‎07-30-2025 08:35 AM

Hi @Alok Gupta5 

It’s a PDI, not a client instance, so this solution may not work in this case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-30-2025 08:34 AM

Hi @chris_roses 

 

It’s a known issue for today. You can either wait or release the PDI and take a new one.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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lcmsn
Giga Contributor
In response to Dr Atul G- LNG

‎07-30-2025 10:01 AM

I released my instance, but now I can't get a new one. I'm on the waiting list. Anyway I can get the instance back with updated certificate?

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