Summary
When a new Incident Category is created, it is not populating in the Lookup Select Box choices for Categories in the Service Portal. It does show in ITIL view. We have discovered that the category DOES show up if the user has been directly linked to any ticket with that category in the past.
Details
The below images show the current list of categories in ITIL, what is showing in the Service Portal, and the variable configuration in the Catalog Item.
I am afraid this wont work because you are looking for the categories on Incident table which will only shows the category if there is a incident already submitted for it.
Can you please try below, I tested this in my system?
qualifier:
javascript:"name=incident^element=category^language=en^inactive=false"
I am afraid this wont work because you are looking for the categories on Incident table which will only shows the category if there is a incident already submitted for it.
Can you please try below, I tested this in my system?
qualifier:
javascript:"name=incident^element=category^language=en^inactive=false"
