New Platform Analytic Data Visualizations Stuck on Loading Group by Variable

[mattmm]

Hi All, I regret the day I loaded Paltform Analytic Experience to replace the traditional dashboard and report functionality I use as it is not a great user experience and I've come across many small issues. This one however I cannot work around. When trying to add a data visualization element I want to choose to group my pie chart by variables within my req item. It just stays stuck on loading after choosing variable in the list and remains this way for over 15 mins at last try so it is not going anywhere. has anyone else experienced this before I log this with ServiceNow and know what it is? 

[Mark Manders]

On what version is your instance running? 

Check all plugins related to platform analytics to see if you are on the latest version of the plugins. This often resolves it (and it is a major pain that they don't update it themselves).

I do advise to log everything you find with NowSupport. It's not fun to do, but it can help others to not run into the same when they move to Platform Analytics.

Also: posting your questions in the Platform Analytics forum (https://www.servicenow.com/community/platform-analytics/ct-p/platform-analytics) can get you even better responses, because I know ServiceNow specialists are also reading those.

[mattmm]

Thanks Mark! I'm up to date on Version 4.0.5 of the PAE plugin, and on Washington DC - P4 H1. I've posted in the PA community, and will log with ServiceNow themselves. Thanks Kindly!

[Shantharao]

Hi @mattmm 
Any luck on this Issue, did you get any response from Now Support, I am also facing the same issue
Thanks in advance for your suggestions 

[mattmm]

Yes, they have responded to inform that ...."fix available in version "Washington DC Patch 8" as well via back port request for the problem - PRB1593149 which was fixed earlier on "Xanadu" "