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[MIBE]

Hello team I was trying to transform Problems into CS Task and in the process of that I was copying the work notes and comments.
Script to copy comments and work notes:

    /**
     * MIBE
     * This function will copy all comments and work notes from the a source record to the target record.
     * @Param {GlideRecord}  targetRecord 'any servicenow table' // the targetRecord record
     * @Param {String} source_record_id // the sys_id of the source record
     * @returns {String} answer 'the number of comments and work notes copied from the problem'
     * usage: javascript:var util = new global.myTransformUtils(); util.copyCommentsAndNotesFromSource(current, current.source_record_id);
     */
    copyCommentsAndNotesFromSource: function( /**GlideRecord */ targetRecord, /**string */ source_record_id) {
        var answer = 0;
        var query = "element_id=" + source_record_id;
        var grSJF = new GlideRecord('sys_journal_field');
        var isValideQuery = grSJF.isValidEncodedQuery(query);
        if (isValideQuery) {
            grSJF.addEncodedQuery(query);
            grSJF.orderBy('sys_created_on');
            //grSJF.setLimit(100);
            grSJF.query();
            while (grSJF.next()) {
                var element = grSJF.getValue('element');
                var element_id = grSJF.getValue('element_id');
                var value = grSJF.getValue('value');
                var sys_created_on = grSJF.getValue('sys_created_on');
                var sys_created_by = grSJF.getValue('sys_created_by');
                value = gs.getMessage("Created On") + " " + sys_created_on + "\n\r\n" + value;
                if (element == 'work_notes') {
                    targetRecord.work_notes.setJournalEntry(value, sys_created_by);
                }
                if (element == 'comments') {
                    targetRecord.comments.setJournalEntry(value, sys_created_by);
                }
                answer++
                targetRecord.update();
            }
        } else {
            gs.info("Invalide query '" + query + "' reported in method copyCommentsAndNotesFromSource() the returned value will be 0");
        }
        return answer;
    }

Script to transform 'problem' record to a 'sn_customerservice_task' record

    /**
     * MIBE
     * This function will create the target record for the current problem.
     * @Param {GlideRecord} problem 'problem' // the problem record
     * @Param {String} targetTable // the target table in which we will copy the problem.
     * @Param {Array} matchingFields // the fields to copy from the problem record to the target record
     * @Param {String} csvData // the string containing csvData
     * @returns {object} answer {record,cvv}  record:'the generated record from problem' csv:'the generated csv data from the problem record'
     * usage: javascript:var util = new global.mytransformUtils(); util.copyPRBToTargetRecord(current,"sn_customerservice_task",["sys_created_by","sys_created_on"]);
     */
    copyPRBToTargetRecord: function( /**GlideRecord */ problem, /**String */ targetTable, /**Array */ matchingFields, /**String */ csvData) {
        var answer = null;
        var targetRecord = new GlideRecord(targetTable);
        targetRecord.initialize();
        targetRecord.autoSysFields(false);
        for (var i = 0; i < matchingFields.length; i++) {
            var field = matchingFields[i];
            var value = problem.getValue(field);
            if (field == 'state') {
                value = this.generateState(problem,targetTable);
            }
            if (field == 'impact') {
                value = this.generateImpact(problem);
            }
            if (field == 'urgency') {
                value = this.generateUrgency(problem);
            }
            targetRecord.setValue(field, value);
        }
        //if(targetTable == 'sn_customerservice_task'){
        targetRecord.setValue('correlation_id',problem.getValue('number'));
        //}
        targetRecord.setValue('u_created_from_problem', problem.getValue('sys_id')); // to keep the track after the transformation.
        targetRecord.insert();
        answer = {};
        if (csvData) {
            csvData = this.addToCSVData(targetRecord, csvData);
        }
        answer.csv = csvData;
        answer.record = targetRecord;
        targetRecord.autoSysFields(true);
        return answer;
    }

after the generation of new 'sn_customerservice_task' records I've observed the following display in the activity stream:

but right after I try to add a new work note it shows:

Any idea on why this is happening? and how can I fix it? 

[pradeep reddy2]

Hello @MIBE , I facing the same issue, Did you find the root cause for this?

[MIBE]

Hello @pradeep reddy2 

As shown in the Accepted Solution.

The work around was adding a new work note at the end of my script for each record.