No available time in scheduling assistant on change request

[Shubhali_Sinha]

Hi everyone,

I am facing an issue with the change request scheduling assistant. I have two change request records which are conflicted because of the same Configuration item I guess. But when I open the scheduling assistant link on one of it, it's showing 'No Available Time' on future dates. I checked in the instance, there is no maintenance schedules or blackout schedules defined. Both tables are blank. Could anyone please help?

I have attached the screenshot for the reference.

Thanks

[Robert H · Accepted solution]

Hello @Shubhali_Sinha ,

Yes, as explained in my previous post, it will suggest the 100 next available slots. Since the duration of your Change Request is very small all the slots will fit into the current day, or if you are looking at a different week, the first day of that week.

As suggested previously, try changing the difference between Planned start and Planned end to 1 hour for example to see how it affects the proposed slots.

Regards,

Robert

[Shubhali_Sinha]

Thanks @Robert H,

It's working as you described.