Schedule job Data Collection missing data recovery

Michael Galang
Tera Contributor

Hi ServiceNow Experts, 

We have scheduled jobs where the class is Scheduled Data Collection that did not collect any data from 10/31/2025 to 1/6/2026 because the user account registered as "Run As" was deactivated.

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As a result, we have missing data for this time period. I would like to know how we can retrieve the missing data. The job logs do not contain any relevant information. 

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I would appreciate any feedback regarding this matter. 

Thank you. 

 

1 ACCEPTED SOLUTION

Najmuddin Mohd
Mega Sage

Hello @Michael Galang ,

Create a one-time new On-Demand Scheduled Data Collection and associate all the Indicators of the missed job.

Provide the Relative Start and Relative End for the missed days.

NajmuddinMohd_0-1768301280351.png



If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin

View solution in original post

2 REPLIES 2

Najmuddin Mohd
Mega Sage

Hello @Michael Galang ,

Create a one-time new On-Demand Scheduled Data Collection and associate all the Indicators of the missed job.

Provide the Relative Start and Relative End for the missed days.

NajmuddinMohd_0-1768301280351.png



If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin

Hi @Najmuddin Mohd , 

Thank you for your recommendation. We were able to get the historical data.