No Records in sys_email table "glide.email.smtp.active" Property is false

[Meloper]

Hi,

i would expect that the records are still created but not send.

But in may case, if i turn the Property to false, it also stops creating sys_email records.

Is der a second porperty?

[Ankur Bawiskar]

@Meloper 

I don't think so.

Is this for your PDI or customer instance?

[kamlesh kjmar]

Hi @Meloper ,

There is no property that enables/disables creation of records in emails log table. Could you please confirm if your condition satisfies for notification generation ? I would suggest one simple step of testing, this is defined OOB

1. Go to any open incident record that is not resolved and assign the ticket to any other user which has email address stored in his user profile.

2. Check in the sys_email table if record gets created ( It may take few seconds to generate the record)

Still if record is not generating, I would suggest check the BR on sys_email table, if there is any custom BR written to setAbortAction under certain condition. And if this is your PDI and you did no customization then it's really strange that it's not working. I never seen this kind of issue.

Please note, mostly it happens that record is not created in sys_email table in below condition(s) even if notification trigger condition is satisfied :

i. When recepient i.e. user meant to receive the email is locked out/inactive in the system
                          OR
ii. When recepient i.e. user meant to receive the email, his email address is not available in his user profile

 I Hope this helps.

Please mark this helpful if this helps and mark as correct if this solves your issue.

Regards,

Kamlesh

[Meloper]

Hi, thank you.

1. User has a Mail adress

2. User is active and noch locked ou

3. nor BR on sys_email

4. property false

but still no mail in sys_email table 😞 its a customer instance, and it is only on sub instances

[Meloper]

i found the Problem....
The sysevent table does not processing Mails anymore.... 😄