node log file browser

[Lan]

While debugging some connection error, I'm trying to retrieve the log files, but the "Node log file browser" is not able to return log, regardless the time frame specified. Did I miss something?

[Michael Jones -]

Are you searching only on time frame or any other criteria? For example, did you select "error" instead of "All"? I've sometimes found that selecting "error" won't show much of anything, but I can find what I'm looking for if I select "all" or "info". 

If you get no results just loading the page and clicking submit, it sounds like an issue. 

I hope this helps!

If this was helpful or correct, please be kind and remember to click appropriately!

Michael Jones - Proud member of the CloudPires team!

[Lan]

I can see the warning/error under "System Log", however "Node Log File browser" still doesn't return anything.

[Community Alums]

Hi Lan,

you can try with Tomcat logs - I use (rarely though coz of its size) this by appending to my instance's URL /channel.do?sysparm_channel=logtail
Cheers,

Joro

[jhiggins]

If you have tried specifying a shorter period "Start time" and "End time" in the Node Log File Browser with a Level of "All" then you may want to take a look at the "Connected to cluster node" value in stats.do.

Compare the "Connected to cluster node" value to the "System ID" value in the Transaction (syslog_transaction) record to verify the log you are looking for is on the node your Servicenow instance is connected to.  If the nodes don't match then you can try using the "Download Logs from Near Nodes".

Although not related to your specific use case these two articles may assist you in utilizing the Node Log File Browser and Node Log File Download (Download Logs from Near Nodes):

https://community.servicenow.com/community?id=community_article&sys_id=d82c6ba7db46a300fb115583ca961...

https://servicenowthink.wordpress.com/2019/12/07/how-to-download-servicenow-node-logs-when-you-canno...

Please Mark Correct and Helpful if this assisted you.

James