I am fairly new to ServiceNow development/architecture and I was hoping to get some guidance on this requirement. My organization uses the CMDB to manage Services and the GRC entities table to manage GRC entities. For various reasons, we don't necessarily want a GRC entity for every Service in the CMDB, so we added a simple True/False/None flag called "GRC Relevant" to the [cmdb_ci_service] table to track this.
Along with this, I created a simple flow that runs when new records are inserted to the Service table and asks approval from the relevant GRC group. If approval is given, the GRC Relevant flag is set to True. If rejected, the flag is set to False.
The problem I'm facing is that the approval request's "Approval for" field is blank and the group approval record contains no information at all.
Is there a better way to handle this situation where an approval or task isn't associated with a catalog item?
