Non-ITIL user creating Change request

[naresh831]

Hi Friends,

We have a requirement, where we need to give access to a user to create change module only. He should not have access to update the change request.

Without giving ITIL role to that user , how can we achieve this one.

Please provide your inputs.

Thanks.

[Mike Allen · Accepted solution]

Create a Record Producer and put it in your catalog.

Record Producer - ServiceNow Wiki

[naresh831]

Thank you Mike for your suggestion.

Do we have any other way to do it   ? like by modifying ACLs or creating new roles

Thanks.

[Mike Allen]

I don't think so.   You can maybe use the new_call stuff and write it's transition to change request, but I think the best way is the record producers.

[naresh831]

Hi Mike,

Could you please tell more about new_call stuff ?

Thanks.