Non-ITIL user view open changes?

[corey125]

Hello,

I have asked this elsewhere in the forums and I thought I would give it one more try...

I am looking for a way to allow non-ITIL users to view open change requests, even those they do not submit. I have created a record producer so that they can submit changes though the self service portal. But now, how can I get them to be able to click something and view open changes.

There is a ACL rule in place to allow non itil users to view changes they submit. But when impersonating a non itil user, I cannot find any place for them to see open changes even they submit. Any help is greatly appreciated.

Thanks

Corey

[Rama Chandra D]

Hey Corey,

Only ITIL users have access to change application and it's modules. You can create a new module( which would run the query of open changes) within the 'Change' application and allow it's access to non ITIL users.But for this to work, the non ITIL users need to have a read access on the change table.

Darshak

[Srinivas Balusu · Accepted solution]

Modify the roles behind Change Application menu and modules to make them public for all ESS users.

But I don't think this is a best practice.

Also may be you can try creating a new module on change table. For more info check from section 4 in the below URL

http://wiki.servicenow.com/index.php?title=Administering_Application_Menus_and_Modules#gsc.tab=0