Non-itil users are not redirecting to esc portal - UI Script

[Sandeep Kumar5]

Hi,

An end user who does not have any ITIL or fulfiller roles, can able to access only Employee Portal(esc). But whenever he clicks on a direct link of create new incident 

(https://dev195872.service-now.com/now/nav/ui/classic/params/target/incident.do%3Fsys_id%3D-1%26syspa...), it is not redirecting him to esc portal instead navigating to Native UI i.e., self service view of incident.

In order to fulfill this I created a UI script by refering ( https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994806 ), this is working as intended but the Native UI banner is still showing as attached screenshot.

UI Script

 

And the path is also looks different, it should be (https://dev195872.service-now.com/esc) instead it is showing (https://dev195872.service-now.com/now/nav/ui/classic/params/target/esc)

Please help me on how to redirect the end user directly to the esc portal.

Thanks,

Sandeep

[Samaksh Wani]

Hello @Sandeep Kumar5 

Change your line 5 with mine :-

window.location('https://dev195872.service-now.com/esc');

Plz mark my solution as Accept, If you find it helpful.

Regards,

Samaksh

[Sandeep1997]

Hi @Samaksh Wani - Thank you for the reply.

I changed it but still it is showing the servicenow banner. 

Thanks,

[Dr Atul G- LNG]

Hi @Sandeep Kumar5 

Something similar:

https://www.servicenow.com/community/now-platform-forum/redirect-non-itil-users-to-esc-portal-instea...

[Sandeep Kumar5]

Hi @Dr Atul G- LNG  - Thank you for the reply.

I seen that community post but I didn't find any solution for my issue.

Thanks,