Non itil users can't see a list of groups on a catalogue item

[LyndseySharpe]

Hi all,

I have a catalogue variable on an item which is just a simple reference field to the group table. It just shows a list of all the groups we have, allowing someone to select a group from the list. However, non itil users cannot see this list - when clicking on the dropdown they get 'no matches found'. I have tried making all read ACLs on the sys_user_group table inactive, no luck. I've also tried creating a new ACL (leaving all the others deactivated) so that everyone can see the group table - I have done this by giving access to a role we have, snc_internal. The snc_internal role is given to everyone at our company, so this should fix the issue - however, it doesn't. I've also tried checking for UI policies, business rules and client scripts. I've found nothing that sets this field to only be visible to ITIL users. What am I missing?

[tmalo]

I would enable debugging to get some more info at this point.

[LyndseySharpe]

Thanks for coming back to me. I thought debugging was only relevant though for business rules and scripts? There's nothing to debug as such here, as there's no action I'm making to enable this feature to kick start?

[tmalo]

The action could be the page load. I would enable all for debugging, then refresh the page.

[LyndseySharpe]

Thanks, I tried that but it came back with so many things I didn't even know where to look. I wasn't really sure how to use the debugging feature - I could see it telling me all sorts of stuff, but lots of the stuff it was debugging didn't look remotely relevant to the session so I had no idea how to find what I was looking for in the mass of updates.