Non itil users can't see a list of groups on a catalogue item

[LyndseySharpe]

Hi all,

I have a catalogue variable on an item which is just a simple reference field to the group table. It just shows a list of all the groups we have, allowing someone to select a group from the list. However, non itil users cannot see this list - when clicking on the dropdown they get 'no matches found'. I have tried making all read ACLs on the sys_user_group table inactive, no luck. I've also tried creating a new ACL (leaving all the others deactivated) so that everyone can see the group table - I have done this by giving access to a role we have, snc_internal. The snc_internal role is given to everyone at our company, so this should fix the issue - however, it doesn't. I've also tried checking for UI policies, business rules and client scripts. I've found nothing that sets this field to only be visible to ITIL users. What am I missing?

[LyndseyD]

What roles did you grant the ACL for? And have you checked if there are any other ACLs interfering? You can use 'debug security rules' in ServiceNow which will show why a user is failing to see that field, if there are any ACLs preventing it.  

[NarendhraN]

Hi Lyndey , 

Thanks for your response. it got fixed .I thought it is similar issue which you faced. there are new Acl's which created by system query range acl's .The condition has is restricting in that ACL 's . I have remove those and it's working fine now.