Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Not able to add instance with link in column in service portal

tGhadage
Tera Contributor

Hi Guys, 

 

I am working on the service portal where mistakenly I deleted the one of the instance in a row now, I am trying to get it back. 

But when I try to add instance in a column it does not show me option for Instance with link and tend to create an instance only. will attach screenshot for your understanding. 

This is where I trying to add an instance with link in column 2.

Screenshot (175).png

 

And when try to add new instance this is what I am getting: No option for class from where I can select the instance with link.

Screenshot (176).png

 

Would appreciate your help Thank you!

1 ACCEPTED SOLUTION

ChrisBurks
Giga Sage

If restoring it doesn't work as @Sandeep Rajput suggested, navigate to the Instance with Link [sp_instance_link] by typeing sp_instance_link.list in the filter navigator. Then you will be able to create an Instance with Link record.

 

Note: There are a few different types of Widgets that can be made for portal. The sp_instance table has tables that extend from it such as the sp_instance_link table.

View solution in original post

4 REPLIES 4

Sandeep Rajput
Tera Patron
Tera Patron

@tGhadage  If you restore the previous changes (the version having widget instance) you can do it via the sys_update_version table. Use the following steps to add version table on your portal page form and restore to previous version which had the widget instance correctly populated.

 

Screenshot 2024-05-26 at 8.08.57 PM.pngScreenshot 2024-05-26 at 8.09.39 PM.pngScreenshot 2024-05-26 at 8.10.30 PM.pngScreenshot 2024-05-26 at 8.10.54 PM.pngScreenshot 2024-05-26 at 8.11.15 PM.png

These steps will restore the page to how it was configured previously.

 

Hope this helps.

Hi @Sandeep Rajput ,

Thank you, answer would have been really helpful. 

ChrisBurks
Giga Sage

If restoring it doesn't work as @Sandeep Rajput suggested, navigate to the Instance with Link [sp_instance_link] by typeing sp_instance_link.list in the filter navigator. Then you will be able to create an Instance with Link record.

 

Note: There are a few different types of Widgets that can be made for portal. The sp_instance table has tables that extend from it such as the sp_instance_link table.

Hi @ChrisBurks , 

It helped, Thanks a lot.