Not able to close problem records

[Raviteja K]

Assigned person not able to   close problem record, in spite related problem tasks are closed complete.

[Pradeep Sharma]

Is there any BR which is aborting the update. Can you please check all script which contains state.

[Raviteja K]

checked, no such BR. It is a strange behaviour that problem with only one state

[Pradeep Sharma · Accepted solution]

Can you include current.setWorkflow(false); before current.update(); for testing purpose and check once.

[Raviteja K]

it is working, thank you. Can you explain the reason behind this?

[Pradeep Sharma]

It means there is some Business rule which is aborting the update. Current.setWorkflow(false) will turn off all BR's fired.

This was just for testing.