Not able to close problem records

[Raviteja K]

Assigned person not able to   close problem record, in spite related problem tasks are closed complete.

[Chuck Tomasi]

It sounds like the script that is doing the checking isn't checking right. I'd start looking there to see if it really is counting all the closed issues (or better yet open child issue count == 0).

[Raviteja K]

[Pradeep Sharma]

Can you place action.setRedirectURL(current) to be in the last line.

Also is u_problem_task the right table?

[Pradeep Sharma]

Also can you please paste and copy code here so that it is easy for us to test on our instance.

[Raviteja K]

in the last line of code, else part

action.setRedirectURL(current);

current.problem_state = '5'

current.work_notes = 'Close Complete'

current.update();

In this code current.problem_state = '6' represents Rejected state, if I change the value to current.problem_state = '6' and run the script is it working. I tried with current.problem_state = '7' and current.problem_state = '8' they are working. Only problem with the current.problem_state = '5'