Not able to edit Kb articles

[Tanvi modak1]

Hello,

Some of Kb articles in our system have no versions listed in Article versions related list, because of which we are not able to edit them. Checkout option is not available. When we retire the knowledge article still we are not able to edit the article. We tried using User criteria but it did not work. Please suggest some solution so that we can edit the article.

Attached screenshot for your reference.

Thanks,

Tanvi

[Mike_R · Accepted solution]

Please go into User Criteria Diagnostics to troubleshoot. 

[Mike_R · Accepted solution]

Please go into User Criteria Diagnostics to troubleshoot. 

[Musab Rasheed · Accepted solution]

Hello,

Looks like you need to create new KB article here.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0752448