not able to hide the field in catalog item

[Shivani29]

HI All,

I have integration between servicenow and 3rd party application. Evertything is working fine, all the data flows correctly in ServiceNow but i have a small issue. there is a field on form i.e. field A, it should be hidden when field B has a value 'abc'.

I tried with catalog script but it is not working. I tired with UI Policy as well but no luck.

It is working fine when we raise the request manually in ServiceNow.

Any lead please!!

Regards,
Shivani

[Anshu_Anand_]

Have you tried onLoad script.

You want to hide it from list view, form view or both?

[Shivani29]

Hi Anshu,

Ye I tried onload script as well. I want to hide it from the form.

Rgds,
Shivani

[Anshu_Anand_]

I just created a demo API request to fill up some fields, set a UI policy , when "source" field is abc, title field visible=false.

It works when i open the record and form loads

When abc

When not abc

On form load, it works as i am not able to see the title field.

UI policy and onload script will work , when form is loaded manually.

I cannot understand which view you are mentioning.

[Ankur Bawiskar]

Hi,

is it a field or variable?

What script you tried? please share that

Regards
Ankur