Not able to print current.sys_id in email script

[Gayathri5]

Hi Experts,

I have created a notification on "sc_req_item" table and this notification is triggerd by  event and event is present in workflow. 

In notification, i have used email script,and in email script i am trying to print RITM details using current.number, current.opened_at in template.print but unable to print because current.sys_id is not pointing to ritm record, what needs to be done, please help me its priority task for me.

Regards,

G

[Aman Kumar S]

Can you share the event script?

Which object reference you are passing in the event as 2nd parameter?

[Ankur Bawiskar]

Hi,

I assume your workflow is running on RITM table?

share how are you triggering the event from workflow? screenshot

you must be passing wrong object to eventQueue()

regards
Ankur

[Gayathri5]

Hi ankur, 

ya wf is on ritm table.

ya in event queue i am passing task object, how to get ritm details ?

[Ankur Bawiskar · Accepted solution]

Hi,

you should pass the current object as event and notification is on sc_req_item table

Regards
Ankur

[Kartik Sethi]

Hi @Gayathri 

Could you please confirm if the sys_id that you are getting is of the required RITM?

if this is the case then use the below script:

var ritmGr = current.getRefRecord();
//Now try printing the details
gs.info(ritmGr.number);

Also, confirm that:

• Event Registry, Notification is on your sc_req_item table
•  While triggering the event second parameter is your required GlideRecord Object

---

Please mark my answer as correct if this solves your issues!

If it helped you in any way then please mark helpful!

Thanks and regards,

Kartik