Not able to setValue() in a lookup select box

[Kevin Paul]

Hi,

I have a client script where I use the value of a variable as a reference to populate rest of the fields. But this is not working when it is a lookup select box. Why is it so? I have added the code here and the outcome.

Here intsall_status is a lookup select box in a catalog item. How can I set value in the field?

[Alberto Consonn]

Hi @Kevin Paul 

use setDisplayValue instead of setValue.

Let me if this works.

Regards

Alberto

[Kevin Paul]

Not working

[Ankur Bawiskar]

@Kevin Paul 

"getReference" will not work on a Lookup Select Box!  It works on "Reference" fields.

It is not recommended to use getReference() in client side

please use GlideAjax and Script Include approach

Regards
Ankur

[Kevin Paul]

I used it but still no change! I'm trying to populate this field but it is not showing the value which is in the record. The value in the record is "missing" but everytime the catalog item is opened, the field is showing this "consumed" value by default. I have not given any default value in the variable specification too.