Not able to show header menu on custom service portal

ujjwala_678 · ‎01-06-2024

Hello Experts,

I am currently working on custom service portal and I have received this requirement to show OOB 'approvals' header menu on customised service portal....so far I have added the menu item by navigating to the Service portal----> menus--->new.....The issue is the newly added menu item is not at all reflecting on the service portal?
On the widget record I could see there is angular dependency and they have added angular template also,

I was thinking, may I be I have to add template entry for the newly added menu item also?

Could anyone please help me out here?

Any kind of help is highly appreciated!

Thank you in advance,

Narsing1 · ‎01-06-2024

Do like this

Create a Script include

var approvalUtils = Class.create();
approvalUtils.prototype = {
    initialize: function() {},
    checkApprovals: function() {
        var grApproval = new GlideRecord('sysapproval_approver');
        grApproval.addQuery('approver', '=', gs.getUserID());
        grApproval.addQuery('state', '=', 'requested');
        grApproval.query();
        return grApproval.hasNext();
    },
    type: 'approvalUtils'
};

Create a duplicate menu item "Approvals" like this

Configure this menu item like this

This will show you when you don't have any approvals. The other one will show when it has approvals.

Please mark my answer correct and helpful if it works.

Thanks,

Narsing

View solution in original post

ujjwala_678 · ‎01-07-2024

Hello @Narsing1 ,

Thank you so much for your efforts on this.....The shared logic is working as expected for me

Thank you,

Dr Atul G- LNG · ‎01-06-2024

Hi @ujjwala_678

You mean Approval option is not visible? If yes, then it will show only to user if the approval is pending from that user.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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ujjwala_678 · ‎01-06-2024

Hi @Dr Atul G- LNG ,

Thank you for your response on this....No the issue is despite adding the 'approvals' menu item, it is not reflecting on portal view..I think it is the angular-ng menu template which is reflecting the menu items

Thank you,

Dr Atul G- LNG · ‎01-06-2024

Hi @ujjwala_678

Are you trying on SP or ESC?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

ujjwala_678 · ‎01-06-2024

Hello @Dr Atul G- LNG

I am trying on service portal.../sp

OOB approvals header will appear only when you have approvals pending

I want it should be visible all the time....even if the users don't have any approvals pending from their end they should be able to see approvals header menu

Thank you