Not display catalog item label in a variable set

Luis Roman · ‎03-12-2022

How can I save a multi line text in a catalog item with a Null or Blank question as shown in the picture in a variable set in a catalog item? When I tried to save the catalog item as shown in the picture below it says that the question field is required. I cannot bypass it. Is there a trick or way to blank it out. I do not want to display the question below the multi line is a display as show in fig.2.

Would like to display the information as shown below. Without the question label.

Fig.2

Your expert advise or guidance appreciated.

Luis Roman

Shakeel Shaik · ‎03-12-2022

Hi @Luis Roman

Steps:

1. add question for Multiline text.

2. create onload client script and add

g_form.setDisplay('c_info', false);

//or

g_form.setLabelOf('c_info','');

If my response is helpful to you, please mark as Correct Answer/Helpful

Please check and let us know.

Thanks 🙂

Thanks,
Shakeel Shaik 🙂

View solution in original post

ersureshbe · ‎03-12-2022

Hi,

Can you check the 'Requester For' field type and when that error is populating? when you select the Requster For its creating an issue?

Regards,

Suresh.

Regards,
Suresh.

Luis Roman · ‎03-12-2022

Sorry Suresh, but do not understand. The problem is with the Multi Line label variable not with Requester For. Can you explain I am a beginner with Service Central and maybe I am missing something else. THanks, Luis

Shakeel Shaik · ‎03-12-2022

Hi @Luis Roman

Once share your multiline variable.

Thanks 🙂

Thanks,
Shakeel Shaik 🙂

Shakeel Shaik · ‎03-12-2022

Hi @Luis Roman

Here Question is nothing but a Label

Please add Question and check

Thanks 🙂

Thanks,
Shakeel Shaik 🙂