Not receiving response back from MS Teams to Servicenow -Sidebar integration with MS Teams

[Kajal Watwani]

I have implemented the Sidebar integration with MS Teams following the same steps mentioned in the (Enable Sidebar users to Collaborate with Teams users - YouTube) video.
1. Activated Required plugins

2. Creation of Application with all the required permissions in Azure portal

3. App creation in MS Teams

4. Set up sidebar integration with MS Teams

After implementation, using Discuss button on Incident record, I’m able to send messages/attachments/emojis from Servicenow Sidebar to MS Teams user but not able to receive the response back in sidebar from MS Teams.

[Hayden8]

Thanks Siva. The final steps above, selecting the 'Review Permissions and cons...' and authenticating those permissions via Azure again seemed to fix the issue. Really appreciate your prompt responses and support. 

[Byvan]

Hi @Siva Sandilya V 

I had the same issue as them. When I perform an action on the Teams side, nothing happens on the ServiceNow side.
I added the permissions on the application in Teams as shown on the screenshots below. However, when I do this, the application is no longer added to the group chat, but the users are. Actions from ServiceNow still work, but from teams to servicenow nothing.

[Siva Sandilya V]

Hi Byvan, 

Sidebar is using model B apis which requires payment.

Have you setup metered api?

please refer below link

https://learn.microsoft.com/en-us/graph/teams-licenses#modelb-requirements

If meter is already setup, 

can you try changing signInAudience to AzureADMultipleOrgs, and set version = null in the azure app manifest file

[Byvan]

Hi @Siva Sandilya V ,

Ty for your answer. I didn't setup metered api in my Azure. Is it mandatory to make it work ?

[Byvan]

To be clear, I went on the Cost Management section and i have this message which appears : "Cost Management requires access to a supported billing account or subscription. Select a supported scope or create a new subscription to use Cost Management." Does it mean without subscription I won't be able to setup meter then I won't be able to use the Microsoft API Graph this is why it's not fully working ?