Notification bell for @ mentioned in form

[sunny27]

Hi all,

I really need your assistance with "When someone tags you in an additional comment or work note, it shows in the notification bell".  There is already existing email notification "Activity Stream @Mention Email" but we need same alert in notification bell icon as below screenshot. 

I did created "Provider notification" by using the table "Notification [live_notification]" And its is showing notification when we tagging the users. 

But by clicking on hyper link is leading to live_notification table details instead of case form. 

How do I make the click to goto respective case form?  Please do share some ideas regarding it. 

[sandeepgali]

Hi @Maik Skoddow , 

Thank you for the solution. it worked fine for some time and now I'm unable to redirect to the record (I configured the onLoad Client script as per your instructions). and in the workspace view does this work? Could you please share your thoughts on this. 

Regards,

Sandeep

[jan_svihalek]

I think better solution might be:

• create async BR on live_notification table that would trigger event for task record
• create Provider notification for task table that would be triggered by the event above

This works in classic ui and in workspaces too without having to create redirect client script.

[Jordan Rhude]

Is this still a valid solution for this issue? I tried implementing this and it works great for me as an admin , but when testing it for the primary intended users / group it throws a site restriction while coming from Service Operations Workspace. 

[GRKN]

@sunny27  how did you configured the recipients? Because in my case there is no "User" - which I could select for "Recipients listed in fields" ...

[sunny27]

@GRKNI think It depends on the table you have selected and if that table has that recipient filed or not.