Notification body spacing

Bradley Bush
Mega Sage

Hi, I have a multi-line text variable that is called on in a notification. When the email notification goes out, all the entries in the variable run on continuous line even if they are spaced in the variable. 

This is what the email recipient currently receives:

 

Hello Brad,

A request was submitted for you to be able to access the queue:
dfjdj dcghjehj dfhsg 

This can also be found in the network folder located at [copy/paste this network folder path into the file explorer window address bar]: fgkhfjk fhkfuk fgkdhg 

 

This is what i would like the email recipient to receive:

 

Hello Brad,

A request was submitted for you to be able to access the queue:
dfjdj

dcghjehj

dfhsg 

 

This can also be found in the network folder located at [copy/paste this network folder path into the file explorer window address bar]:

fgkhfjk

 

fhkfuk

 

fgkdhg 

 

Thank you for looking any help would be appreciated. 

1 ACCEPTED SOLUTION

Hi @Bradley Bush ,

 

Can you give this option a try and let me know how it goes.

1. Create a mail script to handle the multiline text

2. Check the below option

JohnnySnow_0-1742511290619.png

3. Use in the notification.

 

Please mark helpful or correct if it worked out fine.

 

Thanks
Johnny

Please mark this response as correct or helpful if it assisted you with your question.

View solution in original post

14 REPLIES 14

jcmings
Mega Sage

Based on some other community posts, you may need to create an email script that inputs <br> between each line.

thank you for the help:)

JohnnySnow
Kilo Sage

@Bradley Bush what have you tried till now? can you share your code?

Thanks
Johnny

Please mark this response as correct or helpful if it assisted you with your question.

what i have tried is using<br> in the source code in the notification.