Notification Condition Script
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03-08-2024 08:52 AM
Hello ServiceNow Community,
I ran into an issue with having a notification send out based on certain conditions. We have a custom dropdown field in our group records named EA/IT services. This helps us divide our groups into two camps. Either IT services or EA. This carries over to the Incident table. When a technician leaves a comment in the Additional comments depending on which assignment group the technician resides a different notification will be sent. I have it working to an extent but would like to add a condition in the notification and need assistance in writing the script for this. Thank you all.
IT Service notification
EA Notification
Group Record
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03-08-2024 09:43 AM
Could this work?
u_eap_sd=^NQassignment_group.u_ea_it_services=it services^ORassignment_group.u_ea_it_services=ea

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03-08-2024 09:54 AM
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03-08-2024 10:00 AM
The Incident table. I have the notification kinda working but I want to add this line of code in the notification. Similar to this image

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03-08-2024 10:03 AM
@Wyatt Fudal1 You can do it, you just have to apply the filter condition in your notification , may I know what is the exact issue are you facing while applying dot walk filter condition ?