Notification did not trigger though event fire via workflow

[ABC6]

there is a requirement to trigger notification when sla reached 70%, i used workflow at task_sla to trigger ,created event at task_sla level and notification at incident level but from create event , event get fired but notification not triggered

[Gunjan Kiratkar]

Hi @ABC6 ,

Then check from "sys_email"  table if that record has type ignore or something like that, try to increase weight of email from notification to highest level.

[ABC6]

nothing is in ignored state

[Community Alums · Accepted solution]

Hi @ABC6 

Notification can trigger on Task SLA form using sla.warning event.

Please mark my response helpful and accept it as a solution.

Thanks

Akash kishore

[Abhay Kumar1]

@ABC6 i will suggest open notification, you will see a UI action preview, click on that then select user and the records for which it was supposed to trigger, it will provide you if anything not allowing there.

Hope this will help you 

[Rajesh_Bhise]

Hello @ABC6  - There is OOTB workflow created on task_sla table for attaching the SLAs.

This WF has two SLA notifications and conditions as well. Please refer that WF so that you would get idea and solve your issue.

Please Mark Helpful if this impacts 

Thank You,

Rajesh