Notification did not trigger though event fire via workflow

[ABC6]

there is a requirement to trigger notification when sla reached 70%, i used workflow at task_sla to trigger ,created event at task_sla level and notification at incident level but from create event , event get fired but notification not triggered

[PrashantLearnIT]

How you have calculated 70 percent can you share flow screenshot

[ABC6]

with the help of timer activity.

[Gunjan Kiratkar]

Hi @ABC6 ,

If you are sure that event is triggered but notification is not getting send then try to check on that task_sla if there are any other notification with same conditions and same weight are present on not. If same notification is present then increase the weight of your notification then earlier one and then try.

Go to the event logs and check if that event is already triggered or not.

[ABC6]

yes, the event triggered but notification did not send