Notification Email not showing in Activities Log

[chandraprakash]

Hi,

In email notification email is coming but not able to see it in Activity log. Please help.

[Harsh Vardhan]

Only sent (or received) states will appear in the Activity formatter.

please check email properties

[Hussain Kachwal]

What about the notification mails whose entries are not getting created in the email logs?

As we do not see for 1 mail notification, that should get captured in the Activity logs.

-Hussain

[Harsh Vardhan]

how are you executing your email notification? 

[Hussain Kachwal]

Whenever a record is updated or created on sc_req_item table.

[Harsh Vardhan]

have you checked if that notification is not subscribed? also check if "Send to event creator" is checked?

also refer the blog below. that will help you to troubleshoot this issue.

https://community.servicenow.com/community?id=community_blog&sys_id=364e66addbd0dbc01dcaf3231f9619b8