How to send an email notiffication to assigned to based on Follow up date in flow designer

Bala13
Kilo Guru

HI,

In demand module, we have a Follow up field which is Date type. When the state is set as "Awaiting" then Follow up date will be visible on the form. Then user will be picking up the follow up date.

Then, we have a flow designer to send the notification on follow up date to Assigned to user. If the assigned to is empty, then email notification should be triggred to Assignment group.

Issue is, email notification is not getting triggered. Please help me with this.

 

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Please help me with the request above and do the needful.

 

 

 

 

 

1 ACCEPTED SOLUTION

Hi,

Something like this

1) flow triggers when Follow up field Changes and IS NOT EMPTY

Run trigger -> For each unique change

2) then use Wait for Duration flow logic

3) then use IF activity to check assigned to is empty or not and based on that include assigned to or group in Send email activity

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

22 REPLIES 22

Jason123
Tera Contributor

That looks way too complicated. Try running the Flow daily and then performing a lookup on the Demand Table with the conditions: Follow-up Date = Today, etc

 

See 00:33 of the video below for an example:

 

https://www.youtube.com/watch?v=wGQPuod7kP0

SUPER agreed.

Bala13
Kilo Guru

@Ankur Bawiskar 

 

Hi Ankur, could you please help me how to achieve the above request using flow designer.

 

Thanks

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

Please check the points mentioned by members and try to update the flow

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader