Notification/emails not triggering in Dev environment.

[nagapramodkanch]

Hi,

The notifications are not triggering in the DEV. environment. It is not showing in the email logs as well. I see the events are triggered but cannot see in the logs that email has been generated.

[randrews]

mail gets disabled in our non prod all the time.. check your outbox and sent items and verify mail is flowing in that system.. if not enable it from teh email setttings <ensure you have an address for all mail to go to>

if mail is enabled and the event is firing... than the issue is in your notification

check the send to event creator and check the trigger for the email is pointing to the correct event... add yourself as a hard coded recipient and try it again

[nagapramodkanch]

Tried,No luck Doug !!

[randrews]

Naga so other emails are flowing in the system just not that one email??

if so remove all conditions from it.. ensure the send to event creator is checked and hard code yourself as a recipient... copy the body of the email to a file somewhere... clear it out and put something like "Hello world" in it.   then reprocess the event... also in the event log are the parameters being set correctly...

[nagapramodkanch]

It's not the problem with a single notification . no notifications are triggered which is configured on Incidet/problem/change/RITM (insert/update) and on events as well.

If this is relevant/helps - when I was working on an update set there was an notification created by System on incident table with no name or conditions.

[randrews]

ok are any emails going out at all or just the ones on the task table having issues?

first thing i would do is check your email settings..

system properties -----> email

make sure the top two checkboxes   for mail sending enabled and mail receiving enabled are both checked.. then make sure you get connection successful blocks   on both mail servers <ok sometimes the inbox won't connect and it isn't a huge issue for us>

if it IS connecting sucessfully and still won't process emails check to see if your event log is backed up

system policy ----> event log

ensure the state field is showing and filter out the processed events in a non prod instance you shouldn't have more than 1000 or so ready/queued events .. watch it for a few seconds/minutes by refreshing and ensure it is actually processing the events...

assuming it is processing the events your next question is... is this only event driven emails or those with condition builder requirements also?

once that is determined i would create a very simple email from scratch and see if that works.. either way i would open a hi ticket.