Notification for an Expiring Knowledge Article

[florian29]

Hi I would like to send an automatic message to the author 14 days before his article expires.

I've already found a script, but I don't really know how to use it and what event to create.
https://community.servicenow.com/community?id=community_question&sys_id=9778cb39db7adb4067a72926ca961999

Are there other and easier methods to solve this?

var ka = new GlideRecord('kb_knowledge');
ka.query();
while(ka.next())
{
var exp = new GlideDateTime(ka.exp_date).getDate(); //Considered exp_date as Article Expiry Date
if(exp.addDaysUTC(7)==new GlideDateTime().getDate())
{
gs.eventQueue('your_event_name',ka,gs.getUser()); //Include the recepients you require
}
}

//Running this Scheduled Job daily will send notification 7 days before the ExpiryDate
//You have to create a notification to be triggered when 'your_event_name' is triggered

[Allen Andreas]

See my edit above about the gs.getuser line in the script you have.

[florian29]

Hello, thank you very much for your answer. I've tried it before, but it doesn't trigger the event at all. What else do I have to set in the event, besides the name?

I have also changed the getuser to ka.author.

[Allen Andreas]

Are you checking your event log to see that it's not working? When you set the scheduled job, it will only run at the day/time you set, unless you click "execute now"...so you'd need to provide more information as to the steps you're taking...and perhaps paste the exact script you have there...here...so we can see what you've done thus far. As of right now, all we're getting back from you is that it's not working. Please give more information.

Thanks!

[florian29]

Sure here are some Informations about my Settings.

[Allen Andreas]

In the event line in your script in the scheduled job, you need to have ka.author, just like I mentioned above. Not ka.author().