Notification from record producer

[servicenow14710]

When incident is created there is a notification triggered as default. I have created one record producer which creates an incident. Once this incident is created i need other emails to get trigger/ send notifications .

I need to send same email notification but with different recipients when incident is created from record producer servicenow.

How can i achieve this? How to differentiate from where incident is getting created. Any help is appreciated. Thanks.

[shubhamseth]

@VyshnaviA 

gs.addInfoMessage("Your request has been submitted successfully!");

[VyshnaviA]

Yes, But I need to display number also.
For ex:  "Case: OTCxxxx has been created"

[Ankur Bawiskar]

@servicenow14710 

So you want to send an extra email?

You can use after insert BR on incident table and check if the record has been created from record producer.

If yes then you trigger the event using eventQueue()

This table holds the information if record got created using record producer -> sc_item_produced_record

If my response helped please mark it correct and close the thread so that it benefits future readers.

[servicenow14710]

@Ankur Bawiskar : Hello ankur, there is notification already which gets trigger when incident is created, i need the same notification to trigger to additional emails other than the one who created the incident if it is from particular record producer.

Notification is the same but who will receive will be added extra when incident is created from this particular record producer.

Thanks.

[Ankur Bawiskar]

@servicenow14710 

then you need to check how is the OOB notification sent.

If it's sent using BR then you can add extra recipients, if it's directly from notification then you cannot add new recipient directly from there