Notification from record producer

[servicenow14710]

When incident is created there is a notification triggered as default. I have created one record producer which creates an incident. Once this incident is created i need other emails to get trigger/ send notifications .

I need to send same email notification but with different recipients when incident is created from record producer servicenow.

How can i achieve this? How to differentiate from where incident is getting created. Any help is appreciated. Thanks.

[servicenow14710]

@Ankur Bawiskar : Hi ankur, Recipients are added directly from notification whom to send, option. Thanks.

[VyshnaviA]

Hi

How to send green notification ribbon on record producers?

[shubhamseth]

@servicenow14710 

• Create a Business Rule on Incident
• Condition: current.u_created_by_rp == true
• Action: Use gs.eventQueue() to trigger a custom event
• Then create a notification based on that event