Notification from record producer
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05-01-2023 04:27 AM - edited 05-01-2023 06:13 AM
When incident is created there is a notification triggered as default. I have created one record producer which creates an incident. Once this incident is created i need other emails to get trigger/ send notifications .
I need to send same email notification but with different recipients when incident is created from record producer servicenow.
How can i achieve this? How to differentiate from where incident is getting created. Any help is appreciated. Thanks.
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05-01-2023 07:56 AM
@Ankur Bawiskar : Hi ankur, Recipients are added directly from notification whom to send, option. Thanks.
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07-07-2025 09:12 AM
Hi
How to send green notification ribbon on record producers?
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07-07-2025 11:18 PM
- Create a Business Rule on Incident
- Condition: current.u_created_by_rp == true
- Action: Use gs.eventQueue() to trigger a custom event
- Then create a notification based on that event
✔️ If this solves your issue, please mark it as Correct.
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Shubham Jain
