HI Community,
In HR Case table we have a notifications set,below is the trigger condition it will send out with notification to watchlist users (caller cc). In what it will contain section , in message html we have added the mail script (attached below) so the body of the mail will be the latest additional comments updated in the record.
Now the issue is if the user updates the new worknotes also the notification is getting triggered and the body of the email has the latest additional comments (which is already sent before at that time when additional comment is updated)
How to fix this
Trigger condition:
Mail script:
HI @Jagadish Sanadi ,
Thanks for the reply
I have tried this one but i don't see any thing like that (additional comments or worknotes) and this notification is created on the HR Case( snhrcorecase) table
I dont see any option like that
Hi @suuriyas ,
Please let me know on which table you have written notification.
check this
Please mark useful if my response helped you
HI @Jagadish Sanadi ,
The same exact table which you mention in screenshot its HR Case( sn_hr_core_case) but not sure why im not able to see this (additional comment or work notes)
