Notification is getting triggered with latest additional comment when worknotes is updated

[suuriyas]

HI Community,

In HR Case table we have a notifications set,below is the trigger condition it will send out with notification to watchlist users (caller cc). In what it will contain section , in message html we have added the mail script (attached below) so the body of the mail will be the latest additional comments updated in the record.

Now the issue is if the user updates the new worknotes also the notification is getting triggered and the body of the email has the latest additional comments (which is already sent before at that time when additional comment is updated)

How to fix this

Trigger condition:

Mail script:

[suuriyas]

HI @Jagadish Sanadi 

[Jagadish Sanadi]

Hello @suuriyas 

Check ACLs

[Jagadish Sanadi]

Hello @suuriyas 

Could you please check if there additional comments in your table

[suuriyas]

HI @Jagadish Sanadi ,

Yes its there

[Uncle Rob]

That's weird.  Here's what I'd investigate.
Are you both admin and hr admin?
Are you using delegated development at all?

HR is one of those areas where people indulge a lot more configurations on hiding data from certain people.  Worth checking ACLs to see if the comments field on that table has had entries against it.