Notification not triggering when data is coming via Integration or Transform map

[Sweta1012]

Hi All,

The OOB notification 'Incident assigned to my group' present in incident table is not getting triggered when incidents are getting created via any Integration or by transform maps. This notification is not event based, it gets triggered when record is inserted or updated along with condition that assignment group is not empty. When i am manually updating the field in the incident record, at that time notification is triggering correctly, Issue is occurring only when incident is created by transform maps or integration.

Is it because when data is coming via transform map or integration, for the first time, its not able to detect the insertion or updation & hence conditions are not getting satisfied?

Can anyone please help me with the reason of this behavior?

[Chaitanya ILCR]

Hi @Sweta1012 ,

Check if Run Business rules is is set to false on transform map and enable it

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Sweta1012]

Hi @Chaitanya ILCR , Thanks for the reply

When Run Business Rules is set to true its working..I have checked that but due to large amount of data, the performance might be impacted if we check that option sometimes. I even tried to create an event & call it via transform script..that way also its working.

I am just curious about the reason why its not triggering for the first time when data is coming via integration or transform map..whereas on doing it manually it triggers perfectly.

[Chaitanya ILCR]

Hi @Sweta1012 ,
since Run business rules is set to false it's not working.this check is equivalent to setWorkflow(false) statement

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya