Notification on low survey scores

[Mickey_Cegon]

I've been asked to create a notification for when a survey is returned with a low score. We are using Best Practice - Task Survey Management. Has anyone set up something similar? Thanks for any suggestions!

[Daniel Draes]

Hi Nikita,
just found your post and thought this sounds pretty close to what I try to achieve currently. I followed your advise in creating the business rule as described.

Now, the business rule gets triggered just fine, but works only if I manually switch a task_survey from 'requested' to 'complete'. If a survey is taken, this will also trigger the business rule, but the rule will not find any responsed. I tried before and after trigger, no luck with either one.

Here is my code to find the responses:

var responses = new GlideRecord('survey_response');
responses.addQuery('instance', current.instance);
responses.query();

while(responses.next())
{
if (responses.answer_integer>0)
{
....
}
}

Can you spot why this not works in the process of taking the survey?

Thanks,
Daniel

[sheths]

Hi Daniel,

We are trying to do the same, would be able to share the business rule script

Many Thanks

Shoaib

[Mani60]

Hi ,

I have same requirement, i have created one survey for close incident and now i want when user gives low score feedback(dissatisfied) at that time one mail should send to manager of the group.

could you please help how to fix this.

Thanks

[Daniel Draes]

Hi,

I found out, that by moving the business rule to the suvey_respone table I can get the data needed. However, this rule will run for each response and needs some more logic to identify wheter or not the response set is complete.

Daniel

[nikita_mironov]

Hi Daniel
The Survey Processor first(!) creates survey instance, next puts its survey_response records. Running your rule asynchronously allow the necessary delay for survey_response records creation.