Notification preferences in the portal navbar

[Justin Dreher]

Hi all!

I have an on going issue in which the navbar dropdown menu that contains "logout" and "profile" sometimes has a link called "notification preferences." The problem is that it seems to only show up when it wants to, and goes to a page that has no functionality to our end users. I have tried to remove it from the header bar, and I can't seem to find it in there.

Where should I look to find this option, and how can I get rid of it?

Thanks!

-Justin 

[Brian Lancaster · Accepted solution]

Have you taken a look at the csm_profile page to see if you have a notification preferences widget on it.  If not you can remove that widget and the link should disappear.

[Justin Dreher]

I'm not really sure what you mean. Are you talking a portal page? Or a page within the actual platform view?

[Brian Lancaster]

Its a portal page.  So if you go to your left nave menu you type service portal then click on Service Portal configuration.  Then open designer then search for profile.  Forgot I had enabled Customer Service Management so you the name of the portal page is probably user_profile.

[Justin Dreher]

okay, I found it, and the notification preferences is part of the overall profile page widget; Would removing that part of the widget remove the link in the nav?