Notification preferences

[Devika]

User's primary email is empty in the Notification preferences. How should we fix this issue?

[Robbie]

Hi @Devika ,

Interesting. Can you confirm if you experience this just for the one user, or for all users? For example, when you view your notifications, do you see your email address? We need to factor in the point that you are probably an 'admin' so have addition roles and access. I would be interested to see if this is the same case for other users.

Please confirm. I can assure you (and confirmed by testing), the Notification preference is driven by the Users 'email' field. You can confirm this by simply changing your email and see this being reflected in the Notification preferences on your profile.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie

[Devika]

Hi @Robbie 

This is for one user only. I was able to view my mail when i open Notifications.

[Robbie]

@Devika - and did you see my followup response where I think I know where the issue is: Can you check the user has a record in the following table (table name: cmn_notif_device).

For context, when a user is created, a Business Rule is triggered to create a notification device record (table: cmn_notif_device).

If the user was imported or created in some 'alternative' manner, of if this record was deleted, the record will not exist and therefore not display.

To view and search for this record, type 'cmn_notif_device.LIST' into the Navigation menu. This will open up the table in a new tab. If the record does not exist, create one.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie

[Devika]

Hi @Robbie 
Due to security constraints i was unable to open the user profile. Thanks for your response.

[Robbie · Accepted solution]

@Devika - take this detail to your IT team / ServiceNow development team, as I've tested this thoroughly on my PDI (Personal Dev Instance) to confirm.

@Devika - To help others (and for to to gain recognition for helping), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie