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01-17-2024 04:22 AM
Sending a notification from Flow Designer. In Salutation like Dear {username},
I'm getting sys_id of the user, if I give it as "trigger_record.requested for"
And getting blank if I use "trigger_record.requested for.name"
I wanted to display it as "Dear FullName,"
For testing I added name, first name, last name, email id , requested for as below
The result is like this
How to fix this issue.
Thanks
Aruna
Solved! Go to Solution.
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01-22-2024 01:50 AM
Hi,
I have tried Notification instead of Email which was working fine now. Attaching the snips for others who are facing the issue.
Change the below "Send Email" to "Send Notification" and there tag your notification.
Note: Set 'Send When' to "Triggered" under When to Send section
Thanks for your time!!
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01-17-2024 06:01 AM
Following the thread to know the cause.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-22-2024 01:50 AM
Hi,
I have tried Notification instead of Email which was working fine now. Attaching the snips for others who are facing the issue.
Change the below "Send Email" to "Send Notification" and there tag your notification.
Note: Set 'Send When' to "Triggered" under When to Send section
Thanks for your time!!