Notification Salutation Issue - Flow Designer

Aruna Sree Yela
Tera Guru

Sending a notification from Flow Designer. In Salutation like Dear {username}, 

 

I'm getting sys_id of the user, if I give it as "trigger_record.requested for"

And getting blank if I use "trigger_record.requested for.name"

I wanted to display it as "Dear FullName,"

 

For testing I added name, first name, last name, email id , requested for as below

 

ArunaSreeYela_1-1705493957483.png

 

 

The result is like this

ArunaSreeYela_2-1705494015566.png

 

 

 

How to fix this issue.

 

Thanks

Aruna

1 ACCEPTED SOLUTION

Aruna Sree Yela
Tera Guru

Hi,

 

I have tried Notification instead of Email which was working fine now. Attaching the snips for others who are facing the issue.

Change the below "Send Email" to "Send Notification" and there tag your notification.

Note: Set 'Send When' to "Triggered" under When to Send section

 

ArunaSreeYela_1-1705916768805.png

 

ArunaSreeYela_0-1705916729348.png

 

 

Thanks for your time!!

 

View solution in original post

6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Following the thread to know the cause. 

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Aruna Sree Yela
Tera Guru

Hi,

 

I have tried Notification instead of Email which was working fine now. Attaching the snips for others who are facing the issue.

Change the below "Send Email" to "Send Notification" and there tag your notification.

Note: Set 'Send When' to "Triggered" under When to Send section

 

ArunaSreeYela_1-1705916768805.png

 

ArunaSreeYela_0-1705916729348.png

 

 

Thanks for your time!!