Notification subject change by script

[Ansuman]

Hi everyone,

I want to change the subject of the notification according to the instance from which it's being triggered. Like if its a request creation notification:

normal notification: Request REQ0010286 was created

I want if it is being triggered from a test instance it is to be:

TEST Instance Notification Request REQ0010286 was created

if it is being triggered from the dev instance it is to be:

DEV Instance Notification Request REQ0010286 was created

I cannot edit every notification as there are more than 80

please help

[The SN Nerd]

If you are using common templates or layouts amongst your notifications, you could add a mail script in them to change the subject. Code would be something like below:

var environmentPrefix= '';
var instanceName= gs.getProperty('instance_name');
switch (instanceName) {
case 'sntest' : environmentPrefix = 'TEST '; //replace with your test instance name
case 'yourdev' : environmentPrefix = 'DEV '; //replace with your devinstance name
}
email.setSubject(environmentPrefix + email_action.subject);

Mail Script API 

Failing that, you would need to create a business rule on the sys_email table to change the subject when it is created. You could use similar code to above.

[Ansuman]

can you help me out abit more and write BR script for it. Sorry for the inconvenience 

[The SN Nerd · Accepted solution]

BR would be before, on insert, for the sys_email table, with code as follows:

var environmentPrefix= '';
var instanceName= gs.getProperty('instance_name');
switch (instanceName) {
case 'sntest' : environmentPrefix = 'TEST '; break; //replace with your test instance name
case 'yourdev' : environmentPrefix = 'DEV '; break; //replace with your devinstance name
}
var oldSubject = current.subject + '';
current.subject = (environmentPrefix + oldSubject);

 This is just an example (not tested) so give it a go.

[Saurav11]

hello,

Is the notification already created and is on sc_request then do the below:-

Go to notification script

Write the below code

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {

          // Add your code here
	var instance= gs.getProperty('instance_name');
	var name;
	if(instance.indexOf("dev")>-1)
		{
			name ='DEV';
		}
	else if(instance.indexOf("test")>-1)
		{
			name ='TEST';
		}
	else
		{
			name ='PROD';
		}
	email.setSubject(name+'Instance Request' +current.number +'was created');

})(current, template, email, email_action, event);

Then in the notification call it as below:-

Please mark my answer as correct based on Impact.