Notification to be sent when priority upgrade.

anupriya7 · ‎10-03-2016

I want to trigger notification only when priority get upgrade For Example- (P3 to p2 or p1),(p4 to p3 or p2 or p1) like this.

I tried by using CHANGESFrom and CHANGESTo but not working can any one help me with this.

fkhan · ‎10-04-2016

Hi Anupriya,

It can be done by a single line condition that will check its upgarding or downgrading.If its upgrding then it will fire a event and you will get notification.

Try this script:

Business Rule(After)

Update: Marked True

(function executeRule(current, previous /*null when async*/) {

var curP=current.priority;

var preP=previous.priority;

if(preP>curP){

gs.addInfoMessage("Priority has been upgraded from"+" "+preP+" to "+curP);

gs.eventQueue("Incident_priority_upgrade",current,current.caller_id, current.assigned_to);

}

})(current, previous);

kindly let me know if its resolves your issue.

Mark helpful or correct answer if its applicable.

Thanks,

Farukh

View solution in original post

Jaykumar Pancha · ‎09-06-2022

This script send an email notification even if we update other field detail. e.g If we updated Description detail then also script gone executed.