Notification trigger through workflow using runscript

Sirri · ‎12-18-2023

Hi All,

I have a requirement in catalog item. there are some variables.

Variables Name Type

1) Previous Assistant - Reference(sys_user)

2)New Assistant - Reference(sys_user)

3)People to be supported - List collector(sys_user)

I'm currently triggering the notification to New assistant & people to be supported.

but my requirement is to trigger notification to all 3 variables contains names. Please let us know how can i achieve this.

For more information please find the attached documents.

Thank you

Dr Atul G- LNG · ‎12-18-2023

Hi @Sirri

Have look here:

https://www.servicenow.com/community/now-platform-forum/previous-values-in-flow-designer/m-p/1192462....

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Sirri · ‎12-18-2023

Hi @Dr Atul G- LNG ,

I should want to trigger notification to through workflow. Please help me as per the requirement.

Thank you

Saurabh Gupta · ‎12-18-2023

Hi,
Do you have "Previous Assistant " as a variable?

Thanks and Regards,

Saurabh Gupta

Sirri · ‎12-18-2023

Hi @Saurabh Gupta ,

Already we have variable previous assistant. we should want to trigger notification to all three variables contains users. currently I'm able to send two variables user but I want to send notification to third variable user at time with another two variables also through workflow. Please find previous attached document.

Thank you